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Return Policy
Please inspect all the goods you ordered as soon as you’ve opened the package. Do not damage the original packaging, cut or remove the tags, try-on the panties, stockings, & other accessories included in your set of purchase until you know that the item you received has no damage and that it properly fits. Thank you!

We thoroughly check all products for damage before dispatch, but in the rare case that we overlook and sent you a damaged or incorrect item, contact us within 48 hours after receiving your package. We will shoulder all the return and replacement expenses and correct the error the soonest. If there is no attempt to contact us via mobile or email within 3 days, all items are deemed correct and received without any problems.

ITEMS & RETURN REASONS ELIGIBLE FOR REPLACEMENT OR STORE CREDIT:
If item received is in perfect condition but you realized that you ordered a wrong size, or you didn’t like how it fits, you may return your purchase & we will replace it with: the same item, another item in the same price range or get a store credit with no expiration. Returns are not eligible for Cash Refunds unless buyer receives a damaged item without any stock replacement.

  • If you ordered a wrong size of corset, waist trainer, dress, babydoll, chemise, teddy
  • If you ordered a wrong size of waist shapers and binders with the exception of panty girdles

THE FOLLOWING ITEMS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE

  • Panties, Thongs, G strings and Panty Girdles
  • All kinds of Stockings & hosiery: thigh high, pantyhose, body stockings and tights.
  • Brassieres
  • Nipple Pasties, nipple covers, Adhesive Bras.
  • Cosmetics and make up, body creams, lotions, perfumes, lubricants, and sex toys.
  • Ball gags and Bondage accessories for the mouth and genitals
  • Items without tags, cut tags, reattached tags and not in original packaging
  • Worn items declared as unused but returned soiled, stained and with signs of wear.
  • items that have been laundered / washed.
  • Items with lotion, glitter, reeking with smell of perfume, body odor, cigarette smoke & pet hair.
  • All items purchased on Sale, or in reduced price. All items sold on Clearance are FINAL SALE.
  • consigned products


RETURNS & EXCHANGE PROCESSING TIME

Replacement, are processed within 48 hours from receiving the returned items at the Lucky Doll Headquarters

 

RETURN REFUSAL

Lucky Doll has the right to refuse all returned items which did not meet the conditions listed in our Return Policy. Return Request should be made via your online account for faster processing. Items should be returned within 7 days of receiving the package. Please submit a return request and do not send back items without notifying us or you will risk losing your package.

 

 

How to submit a Return Request

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